Guides & Resources
Owning a residence at IL Primo carries ongoing responsibilities beyond the purchase itself — service charges, maintenance, governance, and keeping the right paperwork on file.
Your responsibilities
Billed by the owners' association / managing agent, typically in instalments against the published DLD rate. Late payment can block an NOC if you later sell. See Service Charges for the current official rate and components.
Building-wide (master) insurance is typically arranged by the owners' association and covers common structure; your own contents and liability insurance inside the unit is a separate, personal responsibility.
In-unit issues go to your managing agent or facilities management team; shared-area issues (lobby, lifts, amenities) are the owners' association's responsibility.
Any structural or MEP changes inside the unit typically require a building management no-objection before work starts, and the paperwork should be kept for resale due diligence.
If you rent the unit out, the tenancy contract must be registered on Ejari — see the Renting Guide for the full process.
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If something goes wrong
Dubai's service charge framework is regulated by the Real Estate Regulatory Agency (RERA), part of the Dubai Land Department. If you believe a charge is miscalculated or inconsistent with the published Service Charge Index, raise it in writing with the owners' association/managing agent first, citing the official index.
Larger governance disagreements (budget approval, management company performance) are typically raised at the annual general meeting or through RERA's Owners' Association Management channels.
Landlord-tenant disputes in Dubai are handled by the Rental Dispute Settlement Centre (RDSC), a dedicated judicial body separate from general civil courts.
Keep these on file
Generating income
If you plan to lease your IL Primo apartment rather than occupy it, see our Renting Guide for the Ejari registration process and typical landlord responsibilities, and use the Investment Score calculator to model yield against your own rent and expense assumptions.
Owner questions
Unpaid service charges accrue as arrears against the unit. Emaar will not issue a No Objection Certificate (NOC) for a future sale while arrears are outstanding, and persistent non-payment can lead to legal action by the owners' association.
Yes — the Dubai Land Department publishes an updated Service Charge Index annually based on the owners' association's approved budget. Always check the current-year rate rather than relying on a previous year's figure.
Day-to-day building management is typically handled by a managing agent appointed by (or affiliated with) the developer/owners' association. Confirm the current managing agent's contact details directly with building management if you need to report an issue.
Short-term holiday rentals in Dubai generally require a permit from the Department of Economy and Tourism (DET, formerly DTCM), and individual buildings can additionally restrict or prohibit short-term letting in their own house rules. Confirm IL Primo's current house rules on this with building management before committing to a short-term rental model.
Most Dubai towers require a no-objection or permit process for in-unit works that affect structure, plumbing, electrical systems, or shared risers — confirm the current process with building management before starting any renovation.
More questions answered on the full FAQ page.
Private enquiries
A property specialist can point you to the right building management contact or answer ownership questions.